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End-of-Support Tracker

Microsoft Dynamics 365 on-premises end of life: CRM and Customer Engagement

By MS Dynamics Guys · Editorial reviewer: Paul Francis · Sources checked · Published · Updated

Short answer

MS Dynamics Guys tracks Microsoft Dynamics 365 on-premises end of life by release. Customer Engagement 9.1 mainstream support ends on January 12, 2029. Extended support ends on January 9, 2031.

Microsoft Dynamics 365 on-premises end of life: CRM and Customer Engagement

6 listed versions. All rows are available without JavaScript.

Listed support dates. Source: MS Dynamics Guys End-of-Support Tracker (msdynamicsguys.com). Sources checked October 10, 2026.
Product and versionPolicyStartMainstream support endsExtended support or product endStatusDays leftSources
Dynamics CRM 2011FixedMay 18, 2011July 12, 2016July 13, 2021EndedEnded on July 13, 2021
Official sourceDynamics CRM 2011 - Microsoft Lifecycle
Dynamics CRM 2013FixedJanuary 12, 2014January 8, 2019January 9, 2024EndedEnded on January 9, 2024
Official sourceDynamics CRM 2013 - Microsoft Lifecycle
Dynamics CRM 2015FixedFebruary 11, 2015January 14, 2020January 14, 2025EndedEnded on January 14, 2025
Official sourceDynamics CRM 2015 - Microsoft Lifecycle
Dynamics CRM 2016 (version 8.x)FixedNovember 30, 2015January 12, 2021January 13, 2026EndedEnded on January 13, 2026
Official sourceDynamics CRM 2016 (Microsoft Dynamics 365) - Microsoft Lifecycle; Ending Support in 2026
Microsoft Dynamics 365 Customer Engagement (on-premises) 9.0FixedOctober 31, 2018Not applicableJuly 11, 2023EndedEnded on July 11, 2023
Official sourceMicrosoft Dynamics 365 for Customer Engagement Apps, version 9.x (on-premises update) - Microsoft Lifecycle
Microsoft Dynamics 365 Customer Engagement (on-premises) 9.1FixedJune 7, 2021January 12, 2029January 9, 2031Mainstream support1550 days left
Official sourceMicrosoft Dynamics 365 for Customer Engagement Apps, version 9.x (on-premises update) - Microsoft Lifecycle; Support extended for Microsoft Dynamics 365 for Customer Engagement Apps, v9 (on-premises) The current Microsoft Lifecycle page gives these dates. Older Microsoft pages still show January 12, 2027 and January 9, 2029.

Next support dates

  1. Microsoft Dynamics 365 Customer Engagement (on-premises) 9.1: mainstream support: January 12, 2029 823 days left
  2. Microsoft Dynamics 365 Customer Engagement (on-premises) 9.1: extended support: January 9, 2031 1550 days left

Calendar dates, not exact cutoff times. Product support and licensing milestones are separate entries.

What is Dynamics CRM on-premises?

Microsoft Dynamics CRM manages customer relationship management (CRM) work, such as sales and customer service. Customer Engagement is the later on-premises product name.

The newer Customer Engagement 9.1 dates do not extend support for CRM 2016 or Customer Engagement 9.0. Match the installed release before using a countdown.

Successors and migration paths

Successors and version-specific migration prerequisites. Source: MS Dynamics Guys End-of-Support Tracker (msdynamicsguys.com).
ProductSuccessorPath boundaryMicrosoft documentation
Dynamics CRM and Customer Engagement on-premisesMicrosoft Dynamics 365 customer engagement apps (online)Older CRM releases need a supported upgrade path before online migration. Microsoft's on-premises-to-online process starts from version 9.0 or later. Check version-specific upgrade guidance and unsupported customizations before planning the move.Before you upgrade: issues and considerations (Customer Engagement 9.1); Dynamics CRM or Microsoft Dynamics 365 (on-premises) to Microsoft Dynamics 365 online migration process overview; Dynamics CRM (on-premises) to Microsoft Dynamics 365 migration

The product path is not a project plan. See Microsoft Dynamics 365 migration and upgrade planning for scope, rehearsals and ownership.

Why source dates can differ

Verified source differences, checked October 10, 2026. Source: MS Dynamics Guys End-of-Support Tracker (msdynamicsguys.com).
TopicTracker treatmentSource contextSources
Customer Engagement 9.1 support datesThe current Microsoft Lifecycle note gives mainstream support to January 12, 2029 and extended support to January 9, 2031.The 2024 Microsoft announcement still gives January 12, 2027 and January 9, 2029. These are historical comparison dates, not tracker deadlines.Microsoft Dynamics 365 for Customer Engagement Apps, version 9.x (on-premises update) - Microsoft Lifecycle; Support extended for Microsoft Dynamics 365 for Customer Engagement Apps, v9 (on-premises)

Microsoft source fields can display differently by browser timezone. See the tracker source-date notes for the verified display conflict and calendar-date treatment.

Questions about Microsoft Dynamics 365 on-premises end of life

When is Microsoft Dynamics 365 on-premises end of life?

Customer Engagement 9.1 mainstream support ends on January 12, 2029. Extended support ends on January 9, 2031. MS Dynamics Guys treats older CRM releases separately.

Did Microsoft extend Customer Engagement 9.1 support?

The current Microsoft Lifecycle note gives the dates shown here. The older Microsoft announcement still carries superseded dates. Use the linked product record and conflict explanation.

When did Dynamics CRM 2016 support end?

CRM 2016 extended support ended on January 13, 2026. The Customer Engagement 9.1 extension does not change that CRM 2016 deadline.

Is Customer Engagement 9.0 covered through the 9.1 deadline?

No. The original 9.0 release ended on July 11, 2023. MS Dynamics Guys lists 9.0 and 9.1 separately so the later date is not applied to an unsupported release.

Can Dynamics CRM on-premises migrate to the online apps?

Microsoft documents the on-premises-to-online migration process. Its source-version rule starts at version 9.0 or later. Older installations need an appropriate upgrade path first.

Does the countdown replace a support agreement?

No. It is a calendar-date planning aid. Check your installed release, required updates, database and support agreement against the Microsoft sources.

How MS Dynamics Guys checked these dates

MS Dynamics Guys checked Microsoft's CRM and Customer Engagement product records on October 10, 2026. Explicit product-page notes resolve the later 9.1 dates when older announcements differ.

Reviewed by Paul Francis. See the tracker source and date rules for the treatment of browser-dependent dates and Pacific countdowns.

Microsoft sources used for this page

Download and cite the support dates

Download the support-date CSV Download the support-date JSON Add support dates to a calendar (ICS) Subscribe to the support-date calendar

No email or form is required. Calendar entries are all-day reminders in the stated Pacific calendar date.

MS Dynamics Guys. (2026). Microsoft Dynamics End-of-Support Tracker [Data set]. https://msdynamicsguys.com/lifecycle/dynamics-crm/ Checked October 10, 2026.

Source: MS Dynamics Guys End-of-Support Tracker (msdynamicsguys.com). CC BY 4.0. Keep the Microsoft source links; Microsoft owns its source material.

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