--- title: "Microsoft Dynamics 365 On-Premises End of Life: CRM Dates" canonical_url: https://msdynamicsguys.com/lifecycle/dynamics-crm/ description: "Dynamics CRM and Microsoft Dynamics 365 Customer Engagement on-premises support dates, including 9.1, with official sources from MS Dynamics Guys." publisher: "MS Dynamics Guys" published: 2026-10-11 last_modified: 2026-10-12 --- # Microsoft Dynamics 365 on-premises end of life: CRM and Customer Engagement > **Short answer:** MS Dynamics Guys tracks Microsoft Dynamics 365 on-premises end of life by release. Customer Engagement 9.1 mainstream support ends on January 12, 2029. Extended support ends on January 9, 2031. _Updated October 12, 2026_ **At a glance** - **Versions listed:** 6 - **Past product-support dates:** 5 as of October 12, 2026 - **Sources checked:** October 10, 2026 - **Time basis:** Pacific calendar dates ## Microsoft Dynamics 365 on-premises end of life: CRM and Customer Engagement **Listed support dates. Source: MS Dynamics Guys End-of-Support Tracker (msdynamicsguys.com). Sources checked October 10, 2026.** | Product and version | Policy | Start | Mainstream support ends | Extended support or product end | Status | Days left | Sources | |---|---|---|---|---|---|---|---| | Dynamics CRM 2011 | Fixed | May 18, 2011 | July 12, 2016 | July 13, 2021 | Ended | Ended on July 13, 2021 | [Dynamics CRM 2011 - Microsoft Lifecycle](https://learn.microsoft.com/en-us/lifecycle/products/dynamics-crm-2011) | | Dynamics CRM 2013 | Fixed | January 12, 2014 | January 8, 2019 | January 9, 2024 | Ended | Ended on January 9, 2024 | [Dynamics CRM 2013 - Microsoft Lifecycle](https://learn.microsoft.com/en-us/lifecycle/products/dynamics-crm-2013) | | Dynamics CRM 2015 | Fixed | February 11, 2015 | January 14, 2020 | January 14, 2025 | Ended | Ended on January 14, 2025 | [Dynamics CRM 2015 - Microsoft Lifecycle](https://learn.microsoft.com/en-us/lifecycle/products/dynamics-crm-2015) | | Dynamics CRM 2016 (version 8.x) | Fixed | November 30, 2015 | January 12, 2021 | January 13, 2026 | Ended | Ended on January 13, 2026 | [Dynamics CRM 2016 (Microsoft Dynamics 365) - Microsoft Lifecycle](https://learn.microsoft.com/en-us/lifecycle/products/dynamics-crm-2016-dynamics-365); [Ending Support in 2026](https://learn.microsoft.com/en-us/lifecycle/end-of-support/end-of-support-2026) | | Microsoft Dynamics 365 Customer Engagement (on-premises) 9.0 | Fixed | October 31, 2018 | Not applicable | July 11, 2023 | Ended | Ended on July 11, 2023 | [Microsoft Dynamics 365 for Customer Engagement Apps, version 9.x (on-premises update) - Microsoft Lifecycle](https://learn.microsoft.com/en-us/lifecycle/products/dynamics-365-for-customer-engagement-apps-version-9x-onpremises-update) | | Microsoft Dynamics 365 Customer Engagement (on-premises) 9.1 | Fixed | June 7, 2021 | January 12, 2029 | January 9, 2031 | Mainstream support | 1550 days left | [Microsoft Dynamics 365 for Customer Engagement Apps, version 9.x (on-premises update) - Microsoft Lifecycle](https://learn.microsoft.com/en-us/lifecycle/products/dynamics-365-for-customer-engagement-apps-version-9x-onpremises-update); [Support extended for Microsoft Dynamics 365 for Customer Engagement Apps, v9 (on-premises)](https://learn.microsoft.com/en-us/lifecycle/announcements/dynamics-365-customer-engagement-apps-v9-support-extended) The current Microsoft Lifecycle page gives these dates. Older Microsoft pages still show January 12, 2027 and January 9, 2029. | ## Next support dates - [Microsoft Dynamics 365 Customer Engagement (on-premises) 9.1: mainstream support: January 12, 2029](https://msdynamicsguys.com/lifecycle/dynamics-crm/#version-ce-9-1) (823 days left) - [Microsoft Dynamics 365 Customer Engagement (on-premises) 9.1: extended support: January 9, 2031](https://msdynamicsguys.com/lifecycle/dynamics-crm/#version-ce-9-1) (1550 days left) Calendar dates, not exact cutoff times. Product support and licensing milestones are separate entries. ## What is Dynamics CRM on-premises? Microsoft Dynamics CRM manages customer relationship management (CRM) work, such as sales and customer service. Customer Engagement is the later on-premises product name. The newer Customer Engagement 9.1 dates do not extend support for CRM 2016 or Customer Engagement 9.0. Match the installed release before using a countdown. ## Successors and migration paths **Successors and version-specific migration prerequisites. Source: MS Dynamics Guys End-of-Support Tracker (msdynamicsguys.com).** | Product | Successor | Path boundary | Microsoft documentation | |---|---|---|---| | Dynamics CRM and Customer Engagement on-premises | Microsoft Dynamics 365 customer engagement apps (online) | Older CRM releases need a supported upgrade path before online migration. Microsoft's on-premises-to-online process starts from version 9.0 or later. Check version-specific upgrade guidance and unsupported customizations before planning the move. | [Before you upgrade: issues and considerations (Customer Engagement 9.1)](https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/deploy/before-you-upgrade-issues-and-considerations?view=op-9-1); [Dynamics CRM or Microsoft Dynamics 365 (on-premises) to Microsoft Dynamics 365 online migration process overview](https://learn.microsoft.com/en-us/dynamics365/guidance/migrate/opol-crm-migration-high-level-overview); [Dynamics CRM (on-premises) to Microsoft Dynamics 365 migration](https://learn.microsoft.com/en-us/dynamics365/guidance/fasttrack/migration) | The product path is not a project plan. See [Microsoft Dynamics 365 migration and upgrade planning](https://msdynamicsguys.com/migrations/) for scope, rehearsals and ownership. ## Why source dates can differ **Verified source differences, checked October 10, 2026. Source: MS Dynamics Guys End-of-Support Tracker (msdynamicsguys.com).** | Topic | Tracker treatment | Source context | Sources | |---|---|---|---| | Customer Engagement 9.1 support dates | The current Microsoft Lifecycle note gives mainstream support to January 12, 2029 and extended support to January 9, 2031. | The 2024 Microsoft announcement still gives January 12, 2027 and January 9, 2029. These are historical comparison dates, not tracker deadlines. | [Microsoft Dynamics 365 for Customer Engagement Apps, version 9.x (on-premises update) - Microsoft Lifecycle](https://learn.microsoft.com/en-us/lifecycle/products/dynamics-365-for-customer-engagement-apps-version-9x-onpremises-update); [Support extended for Microsoft Dynamics 365 for Customer Engagement Apps, v9 (on-premises)](https://learn.microsoft.com/en-us/lifecycle/announcements/dynamics-365-customer-engagement-apps-v9-support-extended) | Microsoft source fields can display differently by browser timezone. See [the tracker source-date notes](https://msdynamicsguys.com/lifecycle/#source-notes) for the verified display conflict and calendar-date treatment. ## Questions about Microsoft Dynamics 365 on-premises end of life ### When is Microsoft Dynamics 365 on-premises end of life? Customer Engagement 9.1 mainstream support ends on January 12, 2029. Extended support ends on January 9, 2031. MS Dynamics Guys treats older CRM releases separately. ### Did Microsoft extend Customer Engagement 9.1 support? The current Microsoft Lifecycle note gives the dates shown here. The older Microsoft announcement still carries superseded dates. Use the linked product record and conflict explanation. ### When did Dynamics CRM 2016 support end? CRM 2016 extended support ended on January 13, 2026. The Customer Engagement 9.1 extension does not change that CRM 2016 deadline. ### Is Customer Engagement 9.0 covered through the 9.1 deadline? No. The original 9.0 release ended on July 11, 2023. MS Dynamics Guys lists 9.0 and 9.1 separately so the later date is not applied to an unsupported release. ### Can Dynamics CRM on-premises migrate to the online apps? Microsoft documents the on-premises-to-online migration process. Its source-version rule starts at version 9.0 or later. Older installations need an appropriate upgrade path first. ### Does the countdown replace a support agreement? No. It is a calendar-date planning aid. Check your installed release, required updates, database and support agreement against the Microsoft sources. ## How MS Dynamics Guys checked these dates MS Dynamics Guys checked Microsoft's CRM and Customer Engagement product records on October 10, 2026. Explicit product-page notes resolve the later 9.1 dates when older announcements differ. Reviewed by Paul Francis. See the [tracker source and date rules](https://msdynamicsguys.com/lifecycle/#method) for the treatment of browser-dependent dates and Pacific countdowns. ## Microsoft sources used for this page - [Microsoft Learn: Ending Support in 2026](https://learn.microsoft.com/en-us/lifecycle/end-of-support/end-of-support-2026). Source date: 2025-04-18 (page), metadata 2026-08-19. Checked October 10, 2026. - [Microsoft Learn: Dynamics CRM 2011 - Microsoft Lifecycle](https://learn.microsoft.com/en-us/lifecycle/products/dynamics-crm-2011). Source date: 2022-10-25. Checked October 10, 2026. - [Microsoft Learn: Dynamics CRM 2013 - Microsoft Lifecycle](https://learn.microsoft.com/en-us/lifecycle/products/dynamics-crm-2013). Source date: 2022-10-25. Checked October 10, 2026. - [Microsoft Learn: Dynamics CRM 2015 - Microsoft Lifecycle](https://learn.microsoft.com/en-us/lifecycle/products/dynamics-crm-2015). Source date: 2024-09-27. Checked October 10, 2026. - [Microsoft Learn: Dynamics CRM 2016 (Microsoft Dynamics 365) - Microsoft Lifecycle](https://learn.microsoft.com/en-us/lifecycle/products/dynamics-crm-2016-dynamics-365). Source date: 2024-09-17. Checked October 10, 2026. - [Microsoft Learn: Microsoft Dynamics 365 for Customer Engagement Apps, version 9.x (on-premises update) - Microsoft Lifecycle](https://learn.microsoft.com/en-us/lifecycle/products/dynamics-365-for-customer-engagement-apps-version-9x-onpremises-update). Source date: metadata 2026-05-08; read again 2026-10-10. Checked October 10, 2026. - [Microsoft Learn: Support extended for Microsoft Dynamics 365 for Customer Engagement Apps, v9 (on-premises)](https://learn.microsoft.com/en-us/lifecycle/announcements/dynamics-365-customer-engagement-apps-v9-support-extended). Source date: 2024-06-14. Checked October 10, 2026. - [Microsoft Learn: Dynamics CRM or Microsoft Dynamics 365 (on-premises) to Microsoft Dynamics 365 online migration process overview](https://learn.microsoft.com/en-us/dynamics365/guidance/migrate/opol-crm-migration-high-level-overview). Source date: 2026-07-31. Checked October 10, 2026. - [Microsoft Learn: Dynamics CRM (on-premises) to Microsoft Dynamics 365 migration](https://learn.microsoft.com/en-us/dynamics365/guidance/fasttrack/migration). Source date: 2025-07-07. Checked October 10, 2026. - [Microsoft Learn: Before you upgrade: issues and considerations (Customer Engagement 9.1)](https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/deploy/before-you-upgrade-issues-and-considerations?view=op-9-1). Source date: 2024-12-13. Checked October 10, 2026. ## Download and cite the support dates [Download the support-date CSV](https://msdynamicsguys.com/data/msdynamicsguys-dynamics-end-of-support-tracker.csv) [Download the support-date JSON](https://msdynamicsguys.com/data/msdynamicsguys-dynamics-end-of-support-tracker.json) [Add support dates to a calendar (ICS)](https://msdynamicsguys.com/data/msdynamicsguys-dynamics-end-of-support.ics) [Subscribe to the support-date calendar](webcal://msdynamicsguys.com/data/msdynamicsguys-dynamics-end-of-support.ics) MS Dynamics Guys. (2026). Microsoft Dynamics End-of-Support Tracker [Data set]. https://msdynamicsguys.com/lifecycle/dynamics-crm/ Checked October 10, 2026. Source: MS Dynamics Guys End-of-Support Tracker (msdynamicsguys.com). [CC BY 4.0](https://creativecommons.org/licenses/by/4.0/). Microsoft owns its source material. ## Related support dates and migration services - [Dynamics End-of-Support Tracker](https://msdynamicsguys.com/lifecycle/): Microsoft Dynamics support dates for GP, NAV, AX, SL, CRM and Business Central, with official sources, Pacific-day countdowns and open data. - [Migrations and upgrades](https://msdynamicsguys.com/migrations/): MS Dynamics Guys plans Microsoft Dynamics 365 migrations and upgrades, with data mapping, customization review, rehearsals and agreed rollback limits. - [Microsoft Dynamics 365 CRM developers](https://msdynamicsguys.com/hire/dynamics-365-crm-developers/): Add Microsoft Dynamics 365 CRM developers for Dataverse, C# plug-ins, custom APIs and PCF, with your lead directing work and approving releases. - [Data migration engineers](https://msdynamicsguys.com/hire/dynamics-365-data-migration-engineers/): Add a Microsoft Dynamics 365 data migration engineer for source profiling, mappings, trial loads, reconciliation and cutover inside the program you already run. - [Microsoft Dynamics 365 implementation cost](https://msdynamicsguys.com/resources/dynamics-365-implementation-cost/): Plan Microsoft Dynamics 365 implementation costs: licenses, delivery, migration, integration, testing and support, with an estimate worksheet.